| You may return non-personalized items sold by DecadeAwards.com within 30 days of delivery for a full refund. We'll also pay
the return shipping costs if the return is a result of our error (you
received an incorrect or defective item, etc.). Personalized items can only be returned for a product defect or incorrect personalization issue that is a result of our error.
You should expect to receive your refund within four weeks of giving
your package to the return shipper, however, in many cases you will
receive a refund more quickly. This time period includes the transit
time for us to receive your return from the shipper (5 to 10 business
days), the time it takes us to process your return once we receive it
(3 to 5 business days), and the time it takes your bank to process our
refund request (5 to 10 business days). We'll notify you via e-mail of
your refund once we've received and processed the returned item. |
